Terms & Conditions
Terms & conditions
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THIRD PARTY USER-GENERATED CONTENT
GOVERNING LAW AND JURISDICTION
MODIFACE WEBSITE TERMS & INSTRUCTIONS
COMPLIMENTARY STANDARD UK DELIVERY
COMMUNITY TERMS AND CONDITIONS
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MY LANCÔME COMMUNITY: POST YOUR GO-TO EYE MAKEUP LOOK ON OUR GALLERY
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LANCÔME WEBSITE TERMS OF USE
Thank you for accessing lancome.ie. Please read these terms and conditions (Terms) before using our Site which is operated by L’Oréal (UK) Limited, a company incorporated in Ireland with registered number 901549, whose registered office is located at Styne House, Upper Hatch Street, Dublin 2, Ireland (and incorporated and registered in England and Wales with company number 271555, whose registered office is located at Gateway Central, 187 Wood Lane, London W12 7SA). Our VAT number is IE9Z48569I.
These Terms (together with any documents referred to in it) tells you the terms of use on which you make use of our Site, whether as a guest or a registered user. Use of our Site includes accessing, browsing, or registering to our Site. Please read these Terms carefully before you start to use our Site.
By using our Site, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our Site.
You may freely use the Website, without being required to sign in or create an account.
OTHER APPLICABLE TERMS
These Terms refer to the following additional policies, which also apply to the use of our Site:
• Our Privacy Policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Site, you consent to such processing and you warrant that all data provided by you is accurate.
• Our Cookie Policy, which sets out information about the cookies on our Site.
If you purchase goods from our Site, our Terms and Conditions of Sale. will apply to the sales.
From time to time we may run competitions and promotions via our Site. Separate terms and conditions will be posted where applicable governing such competitions and promotions.
CHANGES TO THESE TERMS
From time to time we may modify these Terms. Please check this page from time to time to take notice of any changes we make, as they are binding on you. Your use of our Site following any such change constitutes your agreement to follow and be bound by the Terms as amended. If at any time you do not wish to accept the Terms, you may not use our Site.
CHANGES TO OUR SITE
We may update our Site from time to time, and may change the content at any time. However, please note that any of the content on our Site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our Site, or any content on it, will be free from errors or omissions and you accept that such changes may result in your being unable to access our Site.
ACCESSING OUR SITE
Our Site is made available free of charge.
We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may need to suspend access to our Site at times for technical or maintenance purposes. Internet and IT or telecommunication networks are not error-free and interruptions and failures can occur. We cannot provide any guarantee in this regard and shall not therefore be held liable for any damage that may relate to the use of the Internet and IT or telecommunication networks, including, without limitation:
- Poor transmission and/or reception of any data and/or information via the Internet;
- Any external intrusions or computer viruses;
- Any defaulting reception equipment or communication networks; and
- Any such Internet malfunction as may hinder the proper operation of the Website.
Access to our Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Site without notice. We will not be liable to you if for any reason our Site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our Site. We do not warrant that our Site is compatible with your computer equipment or that our Site or its server is free of errors or viruses, worms or "Trojan horses" and we are not liable for any damage you may suffer as a result of such destructive features.
You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.
NO WARRANTY
Except for our e-commerce site (which is governed by separate terms and conditions of use as detailed in our Terms and Conditions of Sale, our Site is provided "as is" and excludes any warranties of any kind, either express or implied, to the fullest extent permissible pursuant to applicable law including (but not limited to) the exclusion of warranties of title, merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of proprietary or third party rights.
YOUR ACCOUNT AND PASSWORD
Access to the Site and/or certain sections thereof may require the use of PIN codes or passwords. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We may limit the number of attempts you make to access the Site and/or certain section thereof order to prevent any fraudulent use of such codes. Please inform us of any fraudulent use that you may become aware of. In the event of any breach of the rules set forth under these Terms of Use, We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us using our Contact Us Form.
PROHIBITED USES
You may use our Site only for lawful purposes. You must not use our Site:
• In any way that breaches any applicable local, national or international law or regulation;
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
• For the purpose of harming or attempting to harm minors in any way;
• To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards below;
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
• Not to reproduce, duplicate, copy or re-sell any part of our Site in contravention of the provisions of these Terms; and
• Not to access without authority, interfere with, damage or disrupt:
○ Any part of our Site;
○ Any equipment or network on which our Site is stored;
○ Any software used in the provision of our Site; orAny part of our Site;
○ Any equipment or network or software owned or used by any third party.
INTELLECTUAL PROPERTY
We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it (including, but not limited to text, content, software, database rights, video, music, sound, graphics, photographs, illustrations, artwork, photographs, names, logos, trademarks, service marks and other material) (Content). The Content is protected by copyright laws and other intellectual property regimes and treaties around the world. All such rights are reserved.
You acquire no rights or licences in or to our Site and/or the Content other than the limited right to use our Site in accordance with these Terms and to download on the terms set out in this section. Other than as set out in this section you may not copy, reproduce, recompile, decompile, disassemble, reverse engineer, distribute, publish, display, perform, modify, upload to create derivative works from, transmit, or in any other way exploit any part of our Site.
We allow limited download only if you satisfy the following criteria:
- (i) you make no more than one printed copy of such download and no further copies of such printed copy are made; and
- (ii) you make only personal, non-commercial use of such download and/or printed copy, unless our site specifically authorises your commercial use only where you are an authorised distributor of Lancôme products and use the content only in accordance with any additional restrictions or guidelines provided to you;
- (iii) you do not modify the paper or digital copies of any Content you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text; and
- (iv) you retain on such download and/or printed copy all copyright notices and shall remain bound by the terms of such wording and notices; and
- (v) Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged; and
- (vi) You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
In the event that We make part of a Site available to you which enables you to edit a picture (especially in order to virtually test a product), you hereby acknowledge and agree that such the Site shall be only for your own private use in compliance with its intended purpose in accordance with any further restrictions or guidelines made available to you.
Additionally, you may not offer for sale or sell or distribute over any other medium (including distribution by over-the-air television or radio broadcast or distribution on a computer network) the Content or any part thereof. You may not make any part of our Site available as part of another website, whether by hyperlink framing on the internet or otherwise. Our Site and the information contained therein may not be used to construct a database of any kind, nor may our Site be stored (in its entirety or in any part) in databases for access by you or any third party or to distribute any database websites containing all or part of our Site.
You may not use any of our trademarks or trade names without our prior express written consent and you acknowledge that you have no ownership rights in and to any of those names and marks. You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our Site in breach of these Terms, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the Content you have made.
You agree to abide by all additional copyright notices or restrictions contained in our Site.
You agree to notify us promptly in writing promptly if you become aware of any unauthorised access to or use of our Site by any party or of any claim that our Site or any of the contents of our Site infringes any copyright, trade mark, or other contractual, statutory or common law rights of any party.
If you would like information about obtaining our permission to use any of the Content, contact us through our Contact Us Form
NO RELIANCE
While we endeavour to ensure the accuracy of the information accessed via our Site, the content of our Site is provided for general information only. Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, about the accuracy, timeliness or completeness of any information or material on our Site.
Any advice provided on the Site and/or any diagnostic tools that may be made available are merely simulations intended for obtaining expert cosmetics advice.
The information they deliver are for strictly indicative purposes and shall in no event replace a medical diagnosis or clinical consultation, nor be substituted for a medical treatment.
Accordingly, we cannot guarantee your entire satisfaction with the advice that results from the use of such tools and assume no liability for any use you may make thereof.
For any further information or in the event of doubt, we recommend that you consult a professional.
The products and services presented to you on this Site are not offered for sale but a general presentation of the range of the products and services that We distribute in the country where this Site is available.
THIRD PARTY USER-GENERATED CONTENT
This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site are their own and do not represent our views or values.
We do not endorse or control the User Content transmitted or posted on the Site and therefore, we do not guarantee the accuracy, integrity, legality or quality of User Content. The Olapic gallery may include content from consumers from outside of the UK and Ireland. We make no representations that results depicted are achievable, as content may have been altered by users.
You understand that by using the Site, you may be exposed to User Content that is offensive, indecent or objectionable to you. Under no circumstances will we be liable in any way for any User Content, including, without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, e-mailed or otherwise made available via the Site.
If you wish to complain about information and materials uploaded by other users please contact us with our Contact Us Form.
Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the Acceptable Standards below. We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with these content standards.
Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us, and other users of our site, a limited licence to use, store and copy that content and to distribute and make it available to third parties.
USER-GENERATED CONTENT
We may make available via this Site a space dedicated to user content whereby you as a user of our Site can upload content such as text, photos, videos, opinions, etc. (the "User Content") on forums including but not limited to:
• Chat rooms
• Bulletin boards
• Review forums
• Q&A services.
MODERATION
Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical). We will do our best to assess any possible risks for users from third parties when they use any interactive services provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant services (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
INTELLECTUAL PROPERTY
For any User Content that you upload or you post on the Site, you grant L’Oréal a perpetual, irrevocable, worldwide, royalty-free, fully sub-licensable and transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and distribute such content and/or incorporate such User Content together with your username/name and location into any form, medium or technology, including (but not limited to):
• On all electronic, IT, digital, multimedia and internet media including L’Oréal’s websites, social media pages and other online presences;
• On all advertising media both online and offline;
• On internal L’Oréal communications within the L’Oréal group;
• For corporate, financial communication and public relations communications and disclosures;
• On retailer-and client-facing media.
You are hereby informed that said social networks are platforms owned by third parties and, accordingly, the circulation and use of User Content via said social networks shall be governed by the terms of use defined by said third parties. We can therefore not be held responsible for any use of the content by us or any third parties in accordance with the terms of use defined by the social networks, including without limitation, in terms of the scope and duration of licensed rights, and removal of the User Content. You shall be responsible for handling any third-party claims relating to the use of the User Content in accordance with the terms of use defined by the social networks.
In addition, we hereby remind you that any User Content may be referenced on a search engine and therefore to be accessed by an audience outside the Site.
This authorization allows us to adapt your User Content in order in any way we see fit including but not limited to regulatory compliance purposes whilst still respecting the original sentiment of the original User Content.
Further, the use of User Content may come with such anonymised information as your city, country or age, and/or, if you expressly authorized it, information allowing your identification such as your first name, or your alias.
ACCEPTABLE STANDARDS
These content standards apply to any and all User Content which you contribute to our Site and to any interactive services associated with it.
You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.
User Content must:
• Be accurate (where it states facts);
• Be genuinely held (where it states opinions)
• Comply with applicable law in the UK and in any country from which it is posted.
User Content must not:
• Contain any material which is malicious or defamatory of any person;
• Contain any material which is rude, obscene, offensive, hateful or inflammatory.
• Promote sexually explicit material.
• Promote violence.
• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
• Infringe any copyright, database right or trade mark of any other person.
• Be likely to deceive any person.
• Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
• Promote any illegal activity.
• Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
• Be likely to harass, upset, intimidate, embarrass, alarm or annoy any other person.
• Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
• Give the impression that they emanate from us, if this is not the case.
• Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
• Use any third party intellectual property without prior authorisation.
• Use the Site for political, propaganda or proselytizing purposes.
• Divert the Website from its intended purpose, including by using it as a dating service.
• Disseminate any information or content that may be upsetting for minors.
• Contain any content advertising or promoting any products and/or services competing with the brand(s) displayed on the Site.
• Disseminate any information that may directly or indirectly allow the nominal and specific identification of an individual without their prior and express consent, such as their last name, postal address, email address, telephone number.
Please inform us of any User Content which appears contrary to applicable legislation in force and/or to accepted standards of morality and/or the Acceptable Standards set forth herein and/or which infringes the rights of others, with our Contact Us Form.
SUSPENSION AND TERMINATION
We will determine, in our discretion, whether there has been a breach of these Acceptable Standards through your use of our Site. When a breach of these Acceptable Standards has occurred, we may take such action as we deem appropriate, and may result in our taking all or any of the following actions:
• Immediate, temporary or permanent withdrawal of your right to use our Site.
• Immediate, temporary or permanent removal of any User Content uploaded by you to our Site.
• Issue of a warning to you.
• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
• Further legal action against you.
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
• use of, or inability to use, our Site; or
• use of or reliance on any content displayed on our Site.
If you are a business user, please note that in particular, we will not be liable for:
• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any content on it, or on any website linked to it.
Different limitations and exclusions of liability will apply to liability arising as a result of the purchase of any goods from our Site, which will be set out in our Terms and Conditions of Sale.
INDEMNITY
You agree to indemnify, defend, and hold harmless each of L’Oréal, its employees, representatives and agents, from and against any claims, actions, demands or other proceedings brought against any of L’Oréal, its employees, representatives or agents, by a third party, to the extent that such claim, suit, action or other proceeding brought against L’Oréal, its employees, representatives, suppliers, or agents is based on or arises in connection with:
- (i) your use of our Site;
- (ii) any breach by you of the Terms;
- (iii) a claim that any use of our Site by you
- a. infringes any intellectual property rights of any third party, or any right of personality or publicity, or
- b. is libellous or defamatory, or otherwise results in injury or damage to any third party;
- (iv) any deletions, additions, insertions, or alterations to, or any unauthorised use of, our Site by you; or
- (v) any misrepresentation or breach of representation or warranty made by you contained herein.
References in this section of the Terms to your use of our Site shall be deemed to include any use by a third party where such a third party accesses our Site using your computer.
You agree to pay L’Oréal, its employees, representatives, and agents any and all costs, damages, and expenses (including reasonable legal fees) awarded against any of them or otherwise incurred by any of them in connection with or arising from any such third party claim, suit, action or proceeding attributable to any such third party claim.
LINKS
There may be links that will let you leave this Site or that will let you access this Site from third party sites. Linked third party sites are not under our control and we are not responsible for the contents of any such linked site or any link contained in such a linked site. We will not be liable for any loss or damage that may arise from your use of them. Any concerns regarding any such service or resource or any link thereto should be directed to the particular outside service or resource. Existence of links to other third party sites is not an endorsement in favour of such site or the products or services contained in any linked site.
LINKING TO OUR SITE
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our Site in any website that is not owned by you. Our Site must not be framed on any other site, nor may you create a link to any part of our Site other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out above in these terms.
If you wish to make any use of content on our Site other than that set out above, please contact with our Contact Us Form.
VIRUSES
We do not guarantee that our Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our Site. You should use your own virus protection software.
You must not misuse our Site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
ENTIRE AGREEMENT
Except as provided herein, these Terms and any other terms of use or policies referred to in them are the entire agreement between us and supersede any prior understanding or agreements (written or oral). Nothing in this clause will operate to limit or exclude either party’s liability for fraud.
GOVERNING LAW AND JURISDICTION
If you are a consumer, please note that these Terms, their subject matter and their formation, are governed by English law. You and we both agree to that the courts of England will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these Terms, their subject matter and formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England.
LOCAL LAWS AND REGULATIONS
Our Site is not directed at any person in any jurisdiction where for any reason the publication or availability of our Site is prohibited. Those in respect of whom such prohibitions apply must not access our Site.
We do not represent that either our Site or the Content are appropriate for use or permitted by local laws in all jurisdictions. Those who access our Site do so on their own initiative and are responsible for compliance with applicable local laws or regulations; legal advice should be sought in cases of doubt.
SEVERANCE & WAIVER
If any provision of these Terms is found to be invalid by any court having jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect.
CONTACT US
To contact us, please use our Contact Us Form.
Thank you for visiting our Site.
Copyright © Lancôme 2019
MODIFACE WEBSITE TERMS & INSTRUCTIONS
In the Licence Provision:
In relation to the use of the Modiface Virtual Try On functionality available within the Website, you grant to L'Oréal a royalty free, non-exclusive, transferrable, sub-licensable, irrevocable licence to use any image that you upload to the Website for the purpose of providing you with the [Virtual Try On] functionality.
L'Oréal grant you a limited non-exclusive, non-transferrable, revocable licence to use the Modiface Virtual Try On functionality available on the website in the United Kingdom and the Republic of Ireland, solely for the purposes anticipated in the following section (Modiface Virtual Try On functionality available within the website). This licence is granted to you free of charge.
By uploading an image to the Modiface Virtual Try On feature of the Website, you affirm, represent and warrant that you are the owner of, or have the necessary licences, rights, consents and permissions to use and to authorise L'Oréal to use such image as necessary to exercise the licence granted by you in these Terms.
Modiface Virtual Try On Functionality Available within the Website:
The Website allows you to use the Virtual Try On functionality. This is an online service capable of beauty try-on simulations on live video and photos. The Website provides an illustration of the effect of applying a particular product e.g. foundation, and does not constitute a guarantee that the result will be exactly the same tone, colour and/or result when you apply the product. We will not be held liable for any inaccuracies with the results of the Website. To find your shade match, please visit your nearest foundation counter. You can choose to use the live service (using your device webcam) or to use an existing picture (which will be uploaded from your device) and then, based on the product you would like to try on, you will be provided with your image results. You have the possibility to share the image and the product recommendations via email and you will also have the opportunity to subscribe to the newsletter.
You will have no obligation to purchase such products that are recommended or otherwise referenced through this feature and L'Oréal does not guarantee the availability of any such products.
L'Oréal does not guarantee that this feature will be available outside of the United Kingdom and the Republic of Ireland.
You are free not to use this service.
Personal Data
Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us.
In relation to the Modiface Virtual Try On functionality on the Website, your personal data will not be collected, stored or otherwise processed by L'Oréal. Please note however, that where you are able to share your image or video, with a third party e.g. a social media provider, L’Oréal may temporarily store your image in order to provide your chosen service. For further information about how any personal data we collect from you or that you provide to us will be processed, please see our Privacy Policy
FACEBOOK MESSENGER
Where you use the Facebook Messenger, this information will also be stored by and shared with Facebook. This information will be held by Facebook in accordance with its privacy policies. L’Oréal Paris does not accept any responsibility or liability for these practices, and you are encouraged to check these policies before you share any information.
LIVECHAT
These Terms of Use govern your use of the Lancôme live chat (the "Chat Service") offered by L’Oréal (UK) Limited, acting through its trading division Lancôme (“Lancôme”) on its website https://www.lancome.co.uk/ (the “Site”). To the extent of any conflict between Lancôme’s Privacy Policy and these Terms of Use, these Terms of Use shall prevail.
• that infringes any third party's copyright, patent, trademark, trade secret, right of privacy, moral right or other intellectual property or proprietary rights;
• that contains any information about Lancôme‘s competitors or their products (namely other manufacturers and/or distributors and/or retailers of health and beauty products);
• that contains any pricing information;
• that refers to a third party individual without their prior express consent;
• that violates any law, statute, or regulation (including, but not limited to, those governing intellectual property, privacy, consumer protection, unfair competition, anti-discrimination or advertising);
• that is, or may reasonably be considered to be illegal, infringing, defamatory, libellous, abusive, hateful, harassing, racially or religiously inappropriate, offensive, inciting of violence, fraudulent, invasive of privacy, threatening, obscene, pornographic, or otherwise injurious to third parties or objectionable;
• that consists of or contains political campaigning, commercial solicitation, chain letters, mass mailings, unsolicited emails or other forms of “spam” regardless of the content;
• that is unrelated to the purpose of asking for tips and questions about our Lancôme products and services from one of our advisors;
• which contains any swearing, sexual innuendo or sexual language or which promotes or incites the perpetration of any unlawful activity such as drug-taking;
• for which you will derive any compensated or monetary benefit by any third party or which could be construed as an advertisement or solicitation to buy (which shall include any content that directs business away from Lancôme);
• that includes any information that references other websites, URL addresses, email addresses, contact information or phone numbers;
• that contains any actual, or instructions on how to create, computer viruses, worms, Trojan horses or other potentially disruptive or damaging or harmful computer programs, files, codes or attachments;
• that could alter, steal, corrupt, disable, destroy, trespass, circumvent or violate any security or encryption of the Site, the Chat Service or any computer file, database or network.
Lancôme reserves the right not to respond to and delete:
• duplicate queries;
• blank queries;
• queries in a language that is not English;
• any unintelligible content (such as content that contains random characters and meaningless word strings); or
• any submission if it does not comply with these Terms of Use.
Lancôme has the right to limit or suspend access to any user that is in breach of these Terms of Use.
The Chat Service may be unavailable from time to time for maintenance or other technical reasons and Lancôme cannot take any responsibility for any errors, omissions, interruptions, deletions or delays that may be experienced by users when accessing the Chat Service.
By submitting your email address in connection with your use of the Chat Service, you agree that Lancôme and its third party service providers may use your email address to contact you about the status of your query and for other administrative purposes You agree to indemnify, keep indemnified and hold Lancôme (which shall include its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Hinduja Global Solutions UK Limited and Iadvize Limited, harmless from all losses, claims, demands, and damages (actual and consequential) of every kind and nature, direct or indirect including reasonable legal fees, which are incurred by Lancôme for any breach of your representations and warranties set forth above. Lancôme reserves the right to suspend or cease to provide the Chat Service at any time without notice.
FREE STANDARD UK DELIVERY
Receive complimentary standard UK delivery with any order on Lancome.co.uk. UK and ROI residents only. Please check our delivery and returns policy here. Promoter: Lancôme, a trading division of L’Oréal (U.K.) Limited, Gateway Central, 187 Wood Lane, London W12 7SA.
COMPLIMENTARY SAMPLES
Choose 2 complimentary samples at checkout with every order. One redemption per customer per transaction. Subject to availability, whilst stocks last. Promoter: Lancôme, a trading division of L’Oréal (U.K.) Limited, Gateway Central, 187 Wood Lane, London W12 7SA.
WELCOME OFFER
Receive 15% off your next order when you sign up to the newsletter. Offer only applies to full priced Lancôme products. To redeem offer, enter the unique code sent to your inbox at checkout. One redemption per person. This promotion is not available in conjunction with any other offers. Incomplete, illegal, misdirected or late redemptions will not be valid. Promoter is not responsible for redemptions lost, damaged or delayed due to technical or connectivity or other problems. Promoter: Lancôme, a trading division of L’Oréal (U.K.) Limited, Gateway Central, 187 Wood Lane, London W12 7SA.
COMMUNITY TERMS AND CONDITIONS
These terms and conditions (the "Community Terms") apply to the use of our Lancôme community (the "Community") located at https://lancome.tokywoky.com/ ("our site"), which is hosted by TokyWoky SAS.
Our site is operated by L’Oréal (UK) Limited trading as Lancôme, a company registered in England and Wales under company number 271555 with our registered office at Gateway Central, 187 Wood Lane, London, W12 7SA. Our main trading address is at the same address. Our VAT number is GB 438506540. You can contact us by writing to us at [email protected].
By using our site, you confirm that you accept these Community Terms and that you agree to comply with them.
If you do not agree to these terms, you must not use our site.
1. There are other terms that apply to you
In addition to these Community Terms, the following terms also apply to your use of our site:
(a) Our Community Guidelines, which can be found at https://community.lancome.co.uk/bc/614/cp/28/. These set out requirements for how you interact with our site.
(b) Our Privacy Policy, which can be found at https://privacy.loreal.com/UKI/. This sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
(c) Our Cookie Settings tool, which can be found at in the footer of https://www.lancome.co.uk/. This sets out information, and gives you choices, about the cookies on our site.
2. We may make changes to these terms or our site
2.1 We may amend these Community Terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These Community Terms were most recently updated on 14.04.21. Your use of our site following any amendment constitutes your agreement to follow and be bound by these Community Terms as amended. If at any time you do not wish to accept the Community Terms, you may not use our site.
2.2 We may update and change our site or any Content from time to time. We will try to give you reasonable notice of any major changes however we have no liability to you for any failure by us to notify you of any changes to our site or Content. If the need arises, we may suspend access to our site, or close it indefinitely.
3. Access to our site
3.1 Our site is made available free of charge. Access to our site is permitted on a temporary basis.
3.2 We do not guarantee that our site, or any content, will always be available or be uninterrupted and will not be liable if, for any reason, our site is unavailable at any time or for any period. We reserve the right to amend, suspend, withdraw or restrict the availability of all or any part of our site, the Content or your access to the site without notice. We will try to give you reasonable notice of any suspension or withdrawal.
3.3 You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Community Terms and other applicable terms and conditions, and that they comply with them.
4. Your account with us
4.1 Membership to the Community is restricted to private individuals only. Users must be at least 18 years and must not be an employee, or immediate family member of an employee of L’Oréal (UK) Limited. or any third party directly associated with the provision of the Community.
4.2 For your own personal protection you must keep your user login details and password safe and treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user login and password or delete your user account at any time if in our reasonable opinion you have failed to comply with any of the provisions of these Community Terms.
4.3 If you know or suspect that anyone other than you knows your login details or password, you must promptly notify us at [email protected].
5. Membership Roses
5.1 Users of our site will join the tokens-based reward programme which will unlock benefits as set out in the Community membership level table below.
5.2 Users will be asked to complete specified tasks, challenges and missions ("Missions"), to collect award Community tokens (known as "Roses") in order to gain certain benefits ("Perks").
5.3 Missions available to you will be listed in the "My Missions" section of your user account. This section will list out the Missions already completed, provide details on the actions required for Missions you have not yet completed and set out how many Roses you can earn for completing each Mission. Roses will be awarded to your user account following completion of each Mission and the subsequent validation by a Community moderator. Collected Roses will be stored in your account indefinitely unless (a) you terminate your user account with us, or (b) we terminate your user account with us due to you breaching these Community Terms.
5.4 We may change, add or amend the Missions and/or how many Roses can be earned for any Mission not yet completed, at our sole discretion by amending the information in the "My Missions" section.
5.5 The table below sets out the Perks that you receive as a result of acquiring a certain number of Roses. We may update this table from time to time, including to introduce new Community levels for users who collect higher numbers of Roses.
Level | Roses required | Perks |
---|---|---|
Beauty Newbie | 0 - 149 roses | • Access to our Community |
Beauty Idol | 150 roses | • 10% discount code for one time only use on the L'Oreal website https://www.lancome.co.uk/ for Lancôme products, subject to the following terms and conditions: Offer only applies to full priced Lancôme products. One redemption per person. This code will not be available in conjunction with any other offers. Incomplete, illegal, misdirected or late redemptions will not be valid. L'Oreal is not responsible for redemptions lost, damaged or delayed due to technical or connectivity or other problems. |
6. Promotions
We may offer and advertise promotions, vouchers, and prize competitions on our site from time to time ("Promotions"). Any specific terms and conditions relating to these will be referenced on the relevant promotion post or content on our site. To the extent that the terms of a Promotion directly conflict with these Community Terms (for example with regards to the transfer of intellectual property rights for Content submitted as part of a Promotion), the terms of the Promotion will take precedence.
7. Interactive services and user content
7.1 We may from time to time provide interactive services on our site such as public chat rooms or product bulletin boards. Information and materials posted or sent by others on these interactive services have not been verified or approved by us. The views expressed by other users on our site are their own and do not represent our views or values.
7.2 Any comments, images, videos or other material, which are posted or sent on or through these interactive services on our site ("Content"), including by you, must comply with the Community Guidelines https://community.lancome.co.uk/bc/614/cp/28 at all times. We reserve the right to remove any Content which, in our opinion, does not comply with these Community Guidelines.
7.3 While we want to ensure that the Community is a safe place to interact and we may moderate content (whether on a human or technical basis) with the aim of ensuring this, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site or Content posted on it. We expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards as set out in the Community Guidelines, whether the service is moderated or not. If you wish to complain about information and materials uploaded by other users please contact [email protected].
7.4 You may not use the Community or our site for any purpose relating to direct marketing. You may not use the Community or our site as a means of advertising, promoting or endorsing (or furthering the advertisement, promotion or endorsement) of any product, services or brands not affiliated with us.
8. Rights you are giving us when you upload materials or posts
8.1 By posting or sending any Content on our site, you:
(a) confirm that you have the right to post the Content on our site;
(b) confirm the Content you post does not infringe any third party intellectual property rights; and
(c) you grant L’Oréal a perpetual, irrevocable, worldwide, royalty-free, fully sub-licensable and transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and distribute such Content for any legitimate business reason that we see fit, including for marketing, business development and internal administrative purposes, and/or to incorporate such Content together with your username/name and location into any form, medium or technology, including (but not limited to):
(i) on all electronic, IT, digital, multimedia and internet media including our site or other L'Oreal group websites, social media pages and other online presences;
(ii) on all advertising media both online and offline;
(iii) on internal L’Oréal communications within the L’Oréal group;
(iv) for corporate, financial communication and public relations communications and disclosures;
(v) on retailer-and client-facing media.
9. Our Intellectual property rights
9.1 We are the owner or the licensee of all intellectual property rights in our site and in any content published on it, including any Content that you post. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
9.2 You may print off one copy, and may download extracts, of any page(s) from our site for your personal non-commercial reference and you may draw the attention of others to material posted on our site.
9.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
9.4 Our status (and that of any identified contributors) as the authors of Content on our site must always be acknowledged.
9.5 You must not use any part of the Content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
9.6 If you print off, copy or download any part of our site in breach of these Community Terms, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
10. Do not rely on information on our site
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely.
Although we make reasonable efforts to update the information on our site, content on our site may be out of date at any given time. We make no promises and provide no assurances that the content on our site is accurate, complete or up to date.
11. Links from our site
11.1 Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
11.2 We may, at our sole discretion, remove any third party links, including any third party links that you post on our site.
12. Our responsibility for loss or damage suffered by you
12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Community Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us.
12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
12.3 Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12.4 To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude all liability for any direct, indirect or consequential loss or damage; any other loss or damage caused by tort including negligence; or for any damage, loss, liabilities, injury or disappointment incurred or suffered incurred, by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it.
13. How we may use your personal information
We will only use your personal information as set out in our https://privacy.loreal.com/UKI/.
14. Breach of these terms
14.1 When we consider that a breach of these Community Terms or the Community Guidelines has occurred, we may take such action as we deem appropriate.
14.2 Failure to comply with these terms constitutes a material breach, and may result in our taking all or any of the following actions:
(a) immediate, temporary or permanent withdrawal of your right to use our site;
(b) immediate, temporary or permanent removal of any contribution uploaded by you to our site;
(c) issue of a warning to you;
(d) legal proceedings against you for reimbursement of all costs, on a full compensation basis (including reasonable administrative and legal costs), resulting from the breach;
(e) further legal action against you; and/or
(f) disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.
14.3 We exclude our liability for all action we may take in response to breaches of these terms. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.
15. We are not responsible for viruses and you must not introduce them
15.1 We do not guarantee that our site will be secure or free from bugs or viruses.
15.2 You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
15.3 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
15.4 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
15.5 By breaching this provision in relation to virus and trojan worms etc., you would commit a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. You will not be allowed to use our site or your user account anymore if you breach this provision.
16. Jurisdiction and applicable law
16.1 The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site or a breach of these Community Terms.
16.2 These Community Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
BUY A SELECTED PRODUCT AND GET ANOTHER OF THE SAME PRODUCT FOR FREE TERMS AND CONDITIONS
**Exclusively on Lancome.co.uk and Lancome.ie valid until 10/03/2022 at 23:59. Applies only to following products: La Vie Est Belle Eau de Parfum 100ml, La Vie Est Belle Intensément 100ml, La Nuit Trésor 100ml, Miracle 100ml, La Nuit Trésor Nude 100ml, Hypnôse Eau de Parfum 75ml, La Nuit Trésor Musc Diamant 75ml, Hypnôse Mascara 01 , Hypnôse Volume-à-Porter Mascara 01, Monsieur Big Mascara 01, Hypnôse Drama Mascara 01, Définicils Mascara 01 Noir infini, Hypnôse Doll Eyes Mascara 01, Advanced Génifique Serum 115ml, Absolue Cleansing Foam 125ml, Hydra Zen Jelly Mask 100ml, Absolue Soft Cream 60ml , Bifacil Eyes 125ml, Rose Sugar Scrub 100ml, Rénergie Multi-Lift Eye 15ml, Rénergie Yeux Multi-Lift Ultra 15ml, Absolue Revitalising Eye Cream 20ml, Absolue Cleansing Oil-in-Gel 125ml, Absolue Rich Cream 60ml, Absolue Rich Cream 60ml, Rénergie Multi-Lift Day Cream SPF15 50ml, Absolue Soft Cream Refill 60ml, Absolue Precious Cell Silky Lip Balm 15ml, Absolue Precious Cells Rose Mask 75ml, Hydra Zen Nuit NeuroCalm™ 50ml, Hydra Zen Day Cream-Gel For Dry Skin 50ml, Hydra Zen Anti-Stress Moisturising Cream 50ml, Hydra Zen Anti-Stress Rich Cream 50ml, Rénergie Yeux Multi-Glow Cream 15ml, Rénergie Nuit Multi-Glow Night Cream 50ml, Absolue Premium ßx 50ml, Absolue Premium ßx Night Cream 75ml, Absolue Yeux Premium ßx Cream 20ml, Rénergie Multi-Lift Rich Cream 50ml, Hypnôse Drama Mascara 02 Excessive Brown, Lash Idôle Mascara 01 Noir, Hypnôse L'Absolu De Noir Mascara 01 Noir, La Vie Est Belle Soleil Cristal 50ml, Idôle L'Intense 50ml, Idôle Aura 100ml, Hydra Zen Anti-Stress Cream SPF 15 50ml, Hydra Zen Neurocalm™ Eye 15ml, Hypnôse Drama Waterproof 01, Hypnôse Doll Eyes Waterproof 01, Grandiôse 01, Poême 50ml, Monsieur Big Mascara Waterproof 01, Ô de Lancôme 125ml, Rénergie Multi-Glow Cream 50ml, Absolue Oleo Serum 30ml, Hypnôse Mascara 02, Hypnôse Mascara Waterproof 001, Absolue Precious Cell Mask 75ml, Grandiôse Extrême , Idôle 75ml, Rénergie Multi-lift Ultra Cream 50ml, Monsieur Big Mascara Extreme Black , Advanced Génifique Eye Cream 15ml, Absolue The Serum 30ml. To redeem offer use code provided at checkout and the free associated product/s will be added to your basket. Customers may not redeem offer more than once on each selected product per order. 5 orders per customer. Subject to availability, whilst stocks last. This promotion is not available in conjunction with any other offers. Incomplete, illegal, misdirected or late redemptions will not be valid. Promoter is not responsible for redemptions lost, damaged or delayed due to technical or connectivity or other problems. Promoter: Lancôme, a trading division of L’Oreal (U.K.) Limited, Gateway Central, 187 Wood Lane, London W12 7SA and Styne House, Upper Hatch Street, Dublin 2, Ireland.
ADVANCED GÉNIFIQUE FB SAMPLING
Promotion Name and Description: Lancôme Advanced Génifique Serum, Facebook Sampling Campaign
Promoter: Lancôme, a trading division of L'Oréal UK Limited, Styne House, Upper Hatch Street, Dublin 2, Ireland.
Entry Open Date: 00:01 22/09/21 UKI time
Entry Closing Date: 23:59 05/10/21 UKI time
Privacy Policy: https://privacy.loreal.com/UKI/
Eligibility: UK and ROI residents aged 18+ only. Entrants must have internet access.
How to Enter Requirements:
Entrants must fill in the official online entry form. Entrants must read and accept the website Terms and Conditions and Privacy Policy to be eligible.
60,000 samples are available, subject to availability whilst stocks last.
By participating in this promotion by requesting a sample, entrants automatically agree to abide by these Terms and Conditions (as set out in this table and the General Terms and Conditions below).
Sample and Promotion Code Details:
Sample: Lancôme Advanced Genifique 7ml sample
Delivery:
Sample Delivery:Please allow up to 30 days from the date the requested details were supplied via the online entry form for delivery of the sample.
General Terms and Conditions
Entry and eligibility
1. Entries must be received between the Entry Open Date and the Entry Closing Date.
2. The promotion is free to enter and no purchase is necessary.
3. Promoter’s employees, their immediate family or any third party directly associated with the promotion are not eligible to enter.
4. Only one sample or promotion code per person. Bulk entries from trade, consumer groups or third parties will not be valid. Multiple entries made by the same person will not be valid. Spamming referral or promotion practices are not permitted and will lead to disqualification of relevant entries and/or cancellation of the sample promotion. For the avoidance of doubt this includes, but is not limited to, soliciting public entries by posting details of this promotion on third party websites and other media (ie freebie websites), and any other irregular referral or promotion practice that the Promoter deems in its reasonable opinion subverts legitimate referral practices.
5. Where entry to the promotion is online only: (a) incomplete, illegal, misdirected or late entries will not be valid; (b) proof of complying with the How to Enter Requirements will not be accepted as proof of receipt or entry and (c) the Promoter is not responsible for entries lost, damaged or delayed due to technical or connectivity or other problems.
Sample fulfilment and disqualification
6. Samples are as stated and there are no alternative samples or cash substitutes available. Promoter reserves the right to substitute a sample of equal or greater value in the event that the selected sample is unavailable for any reason whatsoever.
7. If a sample is declined or returned undeliverable, or if an entrant forfeits the sample under these Terms and Conditions, then the Promoter may at its absolute discretion select an alternative entrant to receive a sample.
8. Promoter reserves the right to disqualify an entrant or winner that in its absolute discretion could bring the Promoter into disrepute.
9. Promoter shall disqualify any entries that have failed to abide by and/or are in breach of these Terms and Conditions.
Promotional Activity Relating to the Free Sample Promotion
10. In entering the free sample promotion, all entrants and sample recipients agree to participate in any associated promotional activity, which may include voice, image and name for publicity purposes (in any media, print or online, including any websites, social media sites or third party retailer websites) and in advertising, marketing or promotional material (whether or not related to the free sample promotion) free of charge without additional compensation or prior notice.
11. Where entry to the promotion is online only, after receiving a sample entrants may be contacted by the Promoter and invited to provide a review of the product. Entrants are free to leave a review or not at their discretion. All reviews must be honest and the Promoter welcomes all comments on the product, both positive and negative.
Personal Information
12. All personal details and/or information given either in the entry process or otherwise must be truthful, accurate and in no way misleading. Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information.
13. Where entry to the promotion is online only, personal information that entrants share with the Promotor (including name, address, email, social media profile, or other data) will be kept secure and only used in line with the Promoter’s Privacy Policy and these Terms and Conditions. By entering the free sample promotion, entrants acknowledge that their information may be used by the Promotor and its suppliers to send out the free samples to sample recipients, confirm when the samples are on their way and to contact the sample recipients for their views on the product. The Promoter will not send entrants any marketing communications unless entrants have also agreed to this.
Limitation of Liability
14. Neither the Promoter nor agencies nor suppliers involved in this promotion may be liable to the winners, whether arising from tort including negligence, breach of contract or otherwise or for any damage, loss, liabilities, injury or disappointment incurred or suffered whatsoever as a result of or relating to participation in this promotion or the samples to the extent permissible by law. No compensation for loss of earnings will be paid by the Promoter for participation in any aspect of this promotion.
General Terms
15. Promoter’s decision is final and no correspondence will be entered into.
16. Promoter reserves the right in its absolute discretion to amend or waive any of these Terms and Conditions, or suspend or cancel the promotion at any stage, in the event of circumstances that are unforeseen or beyond its reasonable control (including suspected or actual fraudulent or misleading practices or other breaches of these Terms and Conditions).
17. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.
MILLIE COMPETITION & PRIZE DRAW
Promotion Name and Description: Millie Campaign & Prize Draw
Promoter: Lancôme, a trading division of L'Oréal UK Limited, Gateway Central, 187 Wood Lane, London, W12 7SA.
Co-Promoter: Millie Mackintosh
Entry Open Date: 00:01 28/10/21 UKI time
Entry Closing Date: 23:59 29/10/21 UKI time
Privacy Policy: https://privacy.loreal.com/UKI/
Eligibility: UK & ROI residents aged 16+ only. • Entrants must have internet access and an Instagram account.
How to Enter Requirements:
- Enter by submitting your details via the online form subsequently displayed to you when you swipe up on the promotional Instagram post from Millie Mackintosh (at @milliemackintosh; www.instagram.com/milliemackintosh/) for your chance to win.
- By completing the online competition entry form, entrants agree to be automatically entered into this prize draw and abide by these Terms and Conditions
Prize Details:
Major Prize:
The prize comprises of the following Lancôme products worth at least £300:
- Advanced Génifique serum (50ml)
- Advanced Génifique eye cream (15ml)
- Hydra Zen Glow Liquid Moisturizer (50ml)
- Teint Idole Ultra Wear All Over Concealer (20ml)
- Teint Idole Ultra Wear Foundation (30ml)
- Teint Idole Ultra Wear Highlighting Stick (9g)
- Blush Subtil (6g)
- L’Absolu Rouge Ruby Cream in Ruby Passion (3g)
- Hypnôse mascara (6.2g)
- Sourcils Styler (7.1g)
- Hypnôse Palette (4.3g)
- Grandiose Liner (1.4ml)
- Idôle EDP (100ml)
Number of Major Prize Winner(s): 1
Runner-up Prize(s): Lancôme Ultimate Skincare Routine:
- Advanced Genifique Serum 30ml
- Advanced Genifique Sensitive 20ml
- Advanced Genfique Eye Cream
- Advanced Genifique Light Pearl
- Miel en Mousse 200ml
- Renergie Multi-Lift Ultra Cream 50ml
- Tonique Confort 200ml
- Bi Facil
Voucher Code Details (all entrants):
All entrants who complete the online entry form will receive a 25% discount voucher code which can be used on full price products on lancome.co.uk & lancome.ie (except as set out below). The voucher code will be displayed after you have completed the online entry form and is subject to the following conditions:
The voucher code cannot be used for purchases of:
- Holiday Collection 2021 products and giftsets - a full list of these excluded products is available at https://lancome.co.uk/gifts/by-product-category/holiday-collection-2021/;
- La Vie Est Belle L'Eau De Parfum Blanche; or
- L’Absolu Rouge Drama Ink.
• The voucher code is valid from 28.10.2021 at 09:00 UK time until 31.10.2021 at 23:59 UK time.
• The voucher is not available in conjunction with any other offers. Products are subject to availability, whilst stocks last.
• The voucher code can be redeemed once per customer.
• Promoter is not responsible for redemptions lost, damaged or delayed due to technical or connectivity or other problems.
Draw Details:
Prize Draw Date: 04/11/2021
Notification of Winner: The winner is selected at random and will be notified by the Promoter by email to the email address provided on the competition form, by the end of 09/11/2021.
The email will ask the winner to provide a UK or ROI address for the delivery of their prize and, where applicable, to confirm their colour shade choices of certain products included in the prize (such as in relation to the Blush Subtil product).
Delivery:
Prize Delivery: Please allow up to 30 days from the date a winner supplies the requested details for delivery of the prize.
General Terms and Conditions
Entry and eligibility
1. Entries must be received between the Entry Open Date and the Entry Closing Date.
2. The prize draw is free to enter and no purchase is necessary.
3. Promoter’s and Co-Promoter’s employees, their immediate family or any third party directly associated with the promotion are not eligible to enter.
4. Incomplete, illegal, misdirected or late entries will not be valid. Proof of complying with the How to Enter Requirements will not be accepted as proof of receipt or entry. Neither Promoter nor and Co-Promoter is responsible for entries lost, damaged or delayed due to technical or connectivity or other problems.
5. Only one entry per person. Bulk entries from trade, consumer groups or third parties will not be valid. Multiple entries made by the same person from various email, social media or other accounts or from the same IP address will not be valid.
6. Any entries which do not comply with the How to Enter Requirements, or which contain any third party intellectual property without prior informed consent from the rights holder, or which contain any abusive, inappropriate, offensive or obscene language or imagery will be disqualified. Examples of language/images considered to be inappropriate, offensive or obscene, include (but are not limited to): any message/image which contains (a) swearing; (b) comments or actions which appear to be discriminatory of any person, company or group of individuals, for example comments of a racist, sexist or homophobic nature; (c) sexual innuendo, sexual language or sexual acts, actions or gestures; (d) promoting any illegal unlawful activity such as drug use; (e) any message that appears to be an advertisement or solicitation to buy; and (f) any materials (whether written or visual) that directly or indirectly relate to Promoter’s competitor brands or that show any intention of promoting any brand other than Promoter brand.
Prize fulfilment and disqualification
7. Prizes are as stated, they are not transferable and there are no alternative prizes or cash substitutes. Promoter reserves the right to substitute a prize of equal or greater value in the event that the selected prize is unavailable for any reason whatsoever.
8. A winner forfeits their prize and Promoter reserves the right to select at random an alternative winner if:
(a) within 3 weeks of being notified by Promoter, a winner does not respond or does not provide their full name and relevant details (if applicable, details for the prize to be despatched to in the eligible country of residence); or
(b) if a prize is rejected or returned undeliverable; or
(c) if an entry is invalid or an entrant is disqualified or in breach of these Terms and Conditions.
9. Promoter and Co-Promoter reserve the right to disqualify an entrant or winner that, in its absolute discretion, could bring Promoter or Co-Promoter into disrepute.
10. Promoter or Co-Promoter shall disqualify any entries that have failed to abide by and/or are in breach of these Terms and Conditions.
11. The name of the winner(s) can be obtained by sending a stamped, self-addressed envelope, within 4 weeks of the Prize Draw Date to the Promoter at Gateway Central, 187 Wood Lane, London, W12 7SA, referencing the Promotion Name.
Personal Information
12. All personal details and/or information given either in the entry process or otherwise must be truthful, accurate and in no way misleading. Promoter and Co-Promoter reserve the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information.
13. Any personal information that entrants share with the Promoter and/or Co-Promoter (including name, address, email, social media profile, or other data) will be kept secure and only used in line with Promoter’s and Co-Promoter Privacy Policies and these Terms. By entering the prize draw, entrants acknowledge that their information may be used by the Promoter and Co-Promoter and their suppliers to administer the promotion. The Promoter and Co-Promoter may contact entrants by email, post, phone, SMS or other means in relation to the promotion, but will not send entrants any marketing communication unless entrants have also agreed to this or the Promoter or Co-Promoter has another lawful basis for the communication.
Limitation of Liability
14. Neither Promoter nor Co-Promoter nor agencies nor suppliers involved in this promotion may be liable to the winner, whether arising from tort including negligence, breach of contract or otherwise or for any damage, loss, liabilities, injury or disappointment incurred or suffered whatsoever as a result of or relating to participation in this prize draw or the prizes unless you suffer personal injury or death as a result of the Promoter's or Co-Promoter's negligence. No compensation for loss of earnings will be paid by Promoter or Co-Promoter for participation in any aspect of this prize draw.
Social Media Platform Specific Terms
15. By entering the prize draw, entrants will be deemed to be bound by and have accepted these Terms and Conditions and Instagram Terms, Instagram Privacy Policy and a href="https://www.instagram.com/about/legal/terms/api/">Instagram API Terms. Promoter reserves the right to disqualify any entries that have failed to abide by and/or are in breach of Facebook’s Statement of Rights and Responsibilities.
16. This promotion is in no way sponsored, endorsed or administered by, or associated with Instagram. You are providing your information to the Promoter and not to Instagram. The information you provide will only be used as stated in these Terms and Conditions. By entering the prize draw, entrants will be deemed to have released Instagram from any and all liability arising from their participation in the prize draw or out of, pursuant to, or as a result of the carrying out of the prize draw.
General Terms
21. Promoter’s and Co-Promoter's decision is final and no correspondence will be entered into.
22. Promoter and Co-Promoter reserves the right in its absolute discretion to amend or waive any of these Terms and Conditions, or suspend or cancel the promotion at any stage, in the event of circumstances that are unforeseen or beyond its reasonable control (including suspected or actual fraudulent or misleading practices or other breaches of these Terms and Conditions).
23. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.
TERMS AND CONDITIONS FOR THE LANCÔME AND SHEERLUXE PRIZE DRAW PROMOTION
By entering the promotion, you agree to be bound by these terms and conditions (these "Terms and Conditions"). Promotional materials relating to the promotion, including all information on how to enter the promotion, also form part of these Terms and Conditions. In the event of any conflict between any terms referred to in such promotion materials and these Terms and Conditions, these Terms and Conditions take precedence.
General details
- Promotion Name and Description: Lancôme and SheerLuxe prize draw.
- Promoter: Lancôme, a trading division of L’Oréal UK Limited, Gateway Central, 187 Wood Lane, London, United Kingdom, W12 7SA
- Co-Promoter: SheerLuxe Limited, 171 Wingate Square 171 Wingate Square, London, England, SW4 0AN
- Entry Open Date: 09:00 UK time on 07 February 2024
- Entry Closing Date: 23:59 UK time on 13 March 2024
- Privacy Policy: https://www.loreal.com/en/uki/pages/group/privacy-policy-uki/
Entry
Eligibility
- UK residents aged 18+ only.
- Entrants must have internet access.
How To Enter Requirements
- Enter by visiting the Sheerluxe promotion website: https://sheerluxe.com/win/2024/02/win-the-ultimate-bundle-of-lancome-make-up-fragrance-skincare-bestsellers-worth-over?auHash=4kF_-RejDUnodttvGnVZbvHkgF8bLbP2xpe6ZYbY5cU, correctly answering the question displayed and completing and submitting the online form with your name and email address for your chance to win.
- By answering the question displayed online and submitting the online form with your personal details, entrants agree to be automatically entered into this prize draw and abide by these Terms and Conditions.
Prize Details
Major prize
One winner will receive a Lancôme bundle containing the following products:
- 1 x Advanced Genifique Serum (75ml)
- 1 x La Vie est Belle Eau de Parfum (100ml)
- 1 x Hypnôse Mascara (6.2ml)
- 1 x L'Absolu Rouge Drama Matte Lipstick in shade 196 (3.4ml)
- 1 x Rénergie H.C.F. Triple Serum (50ml)
- 1 x Rénergie H.P.N. 300-Peptide Cream (50ml)
- 1 x Advanced Genifique Eye Cream (15ml)
Number of Major Prize Winner(s): 1
Runner-up Prize: Not applicable.
Number of Runner-up Prize Winner(s): Not applicable.
Draw Details
Prize Draw Date: 14 March 2024
Notification of Winner(s)
- The winner will be selected at random from the pool of entrants who (a) answered the question posed on the Sheerluxe website correctly; and (b) completed and submitted the online form with their personal details. The winner will be notified by the Co-Promoter via email, using the email address submitted via the online entry form, on 14 March 2024.
- If the winner does not respond to the Co-Promotor within 3 weeks of being notified of their winning entry to provide their delivery address details for the Prize to be dispatched, the Co-Promotor reserves the right to withdraw their prize and offer it to an alternative entrant selected at random.
Delivery
Prize Delivery: Please allow up to 30 days from the date the winner supplies the requested details for delivery of the prize to the Co-Promoter.
General Terms and Conditions
Entry and eligibility
- Entries must be received between the Entry Open Date and the Entry Closing Date.
- The prize draw is free to enter and no purchase is necessary.
- Promoter’s or Co-Promoter's (or any of Promoters' or Co-Promoter's group companies') employees, their immediate family, those living in their same households (whether or not related) or any third party directly associated with the promotion are not eligible to enter.
- Incomplete, illegal, misdirected or late entries will not be valid. Proof of complying with the How to Enter Requirements will not be accepted as proof of receipt or entry. Promoter or Co-Promoter is not responsible for entries lost, damaged or delayed due to technical or connectivity or other problems.
- Only one entry per person. Bulk entries from trade, consumer groups or third parties will not be valid. Multiple entries made by the same person from various email, social media or other accounts or from the same IP address will not be valid.
- Any entries which do not comply with the How to Enter Requirements or the Submission Requirements and Restrictions, or which contain any third party intellectual property without prior informed consent from the rights holder, or which violates or infringes another’s rights, including but not limited to privacy, publicity, or which contain any abusive, inappropriate, offensive or obscene language or imagery will be disqualified...
- The Promoter and Co-Promoter reserves the right to require entrants to prove that they are eligible to enter the prize draw. If a winner is found to be ineligible, the Promoter and Co-Promoter reserves the right to select, at random, an alternative winner from all other eligible entrants to receive their prize and to require the return of any prize already awarded.
Prize fulfilment and disqualification
- The prize is as stated, it is not transferable and there are no alternative prizes or cash substitutes. Promoter and Co-Promoter reserves the right to substitute a prize of equal or greater value in the event that the selected prize is unavailable for any reason whatsoever.
- A winner forfeits their prize and the Promoter and Co-Promoter reserves the right to select at random an alternative winner if
- (a) within 3 weeks of being notified by the Co-Promoter, a winner does not respond or does not provide their full name and relevant details (if applicable, details for the prize to be despatched to in the eligible country of residence); or
- (b) if a prize is rejected or returned undeliverable; or
- (c) if an entry is invalid or an entrant is disqualified or in breach of these Terms and Conditions.
- Promoter and Co-Promoter reserves the right to disqualify an entrant or winner that in their absolute discretion could bring the Promoter or Co-Promoter into disrepute.
- Promoter and Co-Promoter shall disqualify any entries that have failed to abide by and/or are in breach of these Terms and Conditions.
- The name of the winner(s) can be obtained by sending a stamped, self-addressed envelope, within 4 weeks of the Prize Draw Date to the Co-Promoter at 171 Wingate Square 171 Wingate Square, London, England, SW4 0AN, referencing the Promotion Name.
Promotional Activity relating to the prize draw
- In entering the prize draw, all entrants and winners agree to participate in any promotional activity relating to the prize draw, which may include entry content, voice, image and name for publicity purposes (in any media, print or online, including any websites, social media sites or third party retailer websites) and in advertising, marketing or promotional material (whether or not related to the prize draw) free of charge without additional compensation or prior notice. Promoter and Co-Promoter may modify any entry content to fit in context with the relevant usage, whilst maintaining its original sentiment.
Personal Information
- All personal details and/or information given either in the entry process or otherwise must be truthful, accurate and in no way misleading. Promoter and Co-Promoter reserve the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information.
- Any personal information that entrants share with the Promotor or Co-Promoter (including name, address, email, social media profile, or other data) will be kept secure and only used in line with the Promoter’s or Co-Promoter's Privacy Policy and these Terms and Conditions. By entering the prize draw, entrants acknowledge that their information may be used by the Promotor, the Co-Promoter and their suppliers to administer the promotion. The Promotor and Co-Promoter may contact entrants by email, post, phone, SMS or other means in relation to the promotion, but will not send entrants any marketing communication unless entrants have also agreed to this, or the Promoter or Co-Promoter has another lawful basis for the communication.
Limitation of Liability
- Neither the Promoter, nor the Co-Promoter, nor agencies nor suppliers involved in this promotion may be liable to the winners, whether arising from tort including negligence, breach of contract or otherwise or for any damage, loss, liabilities, injury or disappointment incurred or suffered whatsoever as a result of or relating to participation in this prize draw or the prizes unless you suffer personal injury or death as a result of the Promoter's or Co-Promoter's negligence. No compensation for loss of earnings will be paid by the Promoter or Co-Promoter for participation in any aspect of this prize draw.
General Terms
- Promoter’s and Co-Promoter's decision is final and no correspondence will be entered into.
- Promoter and Co-Promoter reserve the right in their absolute discretion to amend or waive any of these Terms and Conditions, or suspend or cancel the prize draw at any stage, in the event of circumstances that are unforeseen or beyond its reasonable control (including suspected or actual fraudulent or misleading practices or other breaches of these Terms and Conditions).
- English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.
TERMS AND CONDITIONS FOR THE LANCÔME ABSOLUE PROMOTION
*Offer available only on Lancome.co.uk and Lancome.ie valid from 00:01 29/04/2024 until 01/05/2024 at 23:59. Get 30% off products in the Absolue Skincare range when you use DEALMOONVIP, LANCOMEVIP or EXLUSIVE at checkout. This promotion is not available in conjunction with any other offers. Subject to availability, whilst stocks last. Incomplete, illegal, misdirected or late redemptions will not be valid. Promoter is not responsible for redemptions lost, damaged or delayed due to technical or connectivity or other problems. Promoter: Lancôme, a trading division of L’Oreal (U.K.) Limited, Gateway Central, 187 Wood Lane, London W12 7SA and Styne House, Upper Hatch Street, Dublin 2, Ireland.